How To Make A Complaint

If you are not satisfied with the service you’ve experienced at Teen Haven, here is the best way to make a complaint.

1. You are encouraged speak to the staff or your primary worker first to try to resolve the issue. They can help you figure this out and this is completely confidential.

2. You may also speak to the Program Director if you need further help to deal with the problem.

3. If your issue still is not resolved, you can ask to meet with the Executive Director (Wendy).

4. At any time, a complaint can be filed either verbally or written. You can make a written complaint to the Bureau du commissaire aux plaintes et a la qualite des services in the following ways:

  • By email to commissaireauxplaintes.ccsmtl@ssss.gouv.qc.ca

  • By phone call to 514-593-3600

  • By handwritten letter (be sure to include your name and contact number) mailed to: Bureau du commissaire aux plaintes et a la qualite des services, CIUSSS Sud-Ouest Montréal, 155 Boulevard Saint-Joseph Est, Montréal, Qc H2T 1H4

5. If you need assistance in making an official complaint, you can call the CAAP (Centre d’assistance et d’accompagnement aux plaintes) at 514-861-5998. Staff can also provide assistance or information to contact the Complaints Commissioner. All calls are confidential.