How To Make A Complaint
If you are not satisfied with the service you’ve experienced at Teen Haven, here is the best way to make a complaint.
1. You are encouraged speak to the staff or your primary worker first to try to resolve the issue. They can help you figure this out and this is completely confidential.
2. You may also speak to the Program Director (Daniel) if you need further help to deal with the problem.
3. If your issue still is not resolved, you can ask to meet with the Executive Director (Wendy).
4. If you feel that the matter was not resolved and you need more assistance, you can make a written complaint. You can make a written complaint to the Bureau du commissaire aux plaintes et a la qualite des services in the following ways:
By email to commissaireauxplaintes.ccsmtl@ssss.gouv.qc.ca
By phone call to 514-593-3600
By handwritten letter (be sure to include your name and contact number) mailed to: Bureau du commissaire aux plaintes et a la qualite des services, CIUSSS Sud-Ouest Montreal, 4675 Belanger, Montreal, QC H1T 1C2
5. If you need assistance in making an official complaint, you can call the CAAP (Centre d’assistance et d’accompagnement aux plaintes) at 514-861-5998. No resident or staff should assist you with this.